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Workplace Violence

Author: Dana Bartlett, BSN, MSN, MA, CSPI
(Click author's name for bio)

CE: 3 hours
Rated 4.7 out of 5.0 based on 10250 reviews

Course Summary

Workplace violence is a complex and widespread issue that has received increased attention from the public, mental health experts, law enforcement, and healthcare professionals. Workplace violence in healthcare can include violence from the patient, relatives and friends of patients, and it also includes workplace bullying. Pain, anxiety, loss of control, powerlessness, and disorientation may result in aggressive incidents against healthcare workers. Violence in emergency departments may result due to varied reasons, including access to weapons and crowded and emotional situations occurring in emergency settings. Some healthcare organizations have implemented a code for violence that evokes a rapid response. The incidence of occurrences, type of violent incidents and prevention of violence are discussed.

Course Format


Course Syllabus

I.              Introduction

II.           What Is Workplace Violence?

III.         How Common Is Workplace Violence?

IV.          Causes Of Workplace Violence
1.   Environmental Risk Factors

2.   Organizational Risk Factors

3.   Patient Risk Factors

4.   Bullying and Incivility

V.            Consequences Of Workplace Violence For Health Professionals
1.   Emotional and Psychological Consequences

2.   Financial Consequences

3.   Physical Consequences

4.   Professional and Organizational Consequences

VI.          Prevention Of Workplace Violence
1.   Management Commitment And Employee Participation

2.   Worksite Analysis and Hazard Identification

3.   Hazard Prevention and Control

4.   Safety and Health Training

5.   Recordkeeping and Program Evaluation

VII.       Workplace Violence Education Program
1.   Understanding Aggression and Violence

2.   Recognizing Risk Factors

3.   Protection

4.   De-escalation Techniques

5.   Attitudes and Behaviors

6.   Chemical Sedation and Physical Restraints

7.   Strategies to Combat Horizontal Violence

VIII.     Summary


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