I. Introduction
II. The Role Of Empathy
1. Definition of Empathy in Healthcare
2. Barriers to Empathy
3. Diagnosis and Clinical Outcomes
4. Patient Enablement
5. Measuring Levels of Empathy
III. Detached Cognition In The Health Clinician
1. Meanings of Empathy and Detachment
2. Nonverbal Attunement
IV. The Empathic Clinician And Emotional Attunement
1. Listening to the Patient’s Story
2. Barrier’s to Empathy
3. Neural Basis of Empathy
V. Empathic Negotiation And Confrontation
1. Confrontation and Ethics
2. Confrontation and Emotional Gratification
3. Letting Go of Anger
VI. Techniques To Deal With A Difficult Patient
1. Medical Frequent Flyers
VII. Summary