I. Introduction
II. Difficult Patients And Strategies Of Engagement
1. Common Guidelines to Manage Difficult Encounters
III. Patient Engagement And Shared Decision-making
1. Patient Activation
2. Patient Needs and Preferences
IV. Factors Involving Patient Engagement
1. Medical Practice Barriers
2. Health Policy Implications
3. Research on Patient Engagement
V. Positive Language And Empathy
1. Caring for the Caregiver
VI. Summary