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Patient Engagement And Strategies To Build Trust - The Difficult Patient

Author: Jassin M. Jouria, MD
(Click author's name for bio)

CE: 2 hours
Rated 4.6 out of 5.0 based on 10452 reviews

Course Summary

Health clinicians encounter a wide array of patients on a daily basis. While most of them handle these encounters professionally, there will certainly be moments of challenging patient encounters. Patients might express frustration, fear, or anger towards the health team. There are ways for clinicians to manage difficult patient behaviors that can improve the patient-clinician interaction, promote engagement, and ensure that a high quality of care is provided. Proper and safe boundaries need to be established and a patient’s anger that escalates to be threatening or abusive should never be tolerated. This is the first in a series of courses on "The Difficult Patient".

Course Format


Course Syllabus

I.              Introduction
II.           Difficult Patients And Strategies Of Engagement
1.   Common Guidelines to Manage Difficult Encounters
III.        Patient Engagement And Shared Decision-making
1.   Patient Activation
2.   Patient Needs and Preferences
IV.         Factors Involving Patient Engagement
1.   Medical Practice Barriers
2.   Health Policy Implications
3.   Research on Patient Engagement
V.            Positive Language And Empathy
1.   Caring for the Caregiver
VI.         Summary


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